Seeley International and our Dealer & Service Network are open for business!

We are working hard to keep you; our customers warm this winter.

Updated: 30/03/2020

 

At Seeley International we continue to adapt to a rapidly changing environment to best protect our staff and customers while still maintaining a ‘business as usual’ approach.

Our response plans are based on the ongoing guidance and most up-to-date advice of health authorities and Government departments.

Whilst there are border restrictions in place that prevent non-essential travel between parts of the country, we continue to see logistics freely moving between our SA and NSW manufacturing facilities.

Our manufacturing capability has experienced minimal disruption, and our production activity continues to steadily produce our range of award-winning heating and cooling solutions for residential and commercial customers.

We have been working hard behind the scenes with our national sales and service network to put the safest protocols in place that align with advice from health authorities. To continue providing service to homeowners (including service or warranty work, site inspections and installations) and to ensure a safe environment we have set out the following measures when visiting your home.

  1. New customer booking process.

When booking in the service call, you may be asked  these two simple questions.

Q 1. Are you or anyone in the house unwell, or in self isolation due to Coronavirus (COVID-19)?

Q 2. Have you or anyone in the house returned from overseas travel in the past 14 days?

If your answer is “no” – the call will be booked as normal.

If your answer is “yes” – you will need to make mutual arrangements for a service visit with the service provider at a suitable date.

  1. Attending your property.
  • We will smile, but we will not shake hands.
  • We ask you to respect social distancing of minimum 1.5 meters from the technician at all times.
  • We ask you to advise the service provider if there has been any change to your circumstances at home.

 

  1. During the service and installation.
  • Should a service technician or installer need to enter your home, please lead them through the house and open doors along the path to the equipment that needs inspecting. This will limit the number of surfaces they touch as much as possible.
  • Technicians will wear disposable gloves and use disinfectant or alcohol wipes to wipe down surfaces, equipment and other elements of the work environment.
  • Please remember to provide technicians with sufficient social distancing at all times.

 

Kind regards,

Seeley International

 

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