A: Terms and conditions are published on our promotions page on the website: https://www.seeleyinternational.com/corporate/terms-conditions/cash-back-promotion-terms-conditions/

A: “Promotional Period” – The time frame within which a customer must purchase and pay (in full or deposit) for an Eligible Product from a Participating Dealer

“Closing Date” – The date by which a customer must have an Eligible Product installed (by the same Participating Dealer they purchased it from) and paid for in full prior to the Closing Date (refer  to  Terms and Conditions of this Promotion)

A: There are five different Seeley International Evaporative air conditioning products with different cashback values. The models and values can be viewed on the promotions page.

A: Our Finance Team who process the cashbacks respond only via email, which is why we cannot guarantee a return call. As mentioned in our terms and conditions and the automated confirmation email you have received, it takes up to 45 days for payment from the date the cash back is lodged and accepted.”

A: Payment will occur within 45 days of the date that the cash back is lodged, unless key documentation or information is missing in the application, in which case, Seeley International will contact you via the email you provided in your application.
This payment period is outlined in our terms and conditions and in the automated confirmation email that all applicants receive. If you’d like to contact them directly, please email cashbacks@seeleyinternational.com
 
There may be some slight delays due to the volume of cashback applications received, we are working to process these as soon as possible.

A: Cashbacks are only available from a participating dealer and excludes purchases through wholesale distributors/trade installers. For a list of Participating Dealers, please visit seeleyinternational.com/promotions
It’s important to note that the Eligible Product on promotion must be installed by the same Participating Dealer they purchased it from and paid for in full prior to the Closing Date of the Promotion.

Please refer to our full terms and conditions for details.

A. No. Cash back edibility criteria require that both the product and installation must be purchased from a participating dealer. To find a participating dealer visit the promotions page.

A: As outlined in our terms and conditions; To participate in a Promotion and be eligible to claim the cash back offer, a customer must:

• Purchase and pay (in full or deposit) for the promotional item from a Participating Dealer during the Promotional Period (“Eligible Product”).
• Have the Eligible Product installed (by the same Participating Dealer they purchased it from) and paid for in full prior to the Closing Date of the Promotion.
• Register your product for warranty here (you will need the unit’s serial number on hand for this)
• Once your product’s warranty has been registered you can proceed to submit an online application form viaSeeley International’s website to redeem the cash back offer prior to the Closing Date of the Promotion; and
• prior to the Closing Date of the Promotion (to complete the online application to redeem the cash back offer), submit to Seeley International:
  • a legible paid tax invoice and receipt for payment, in PDF format only, from a Participating Dealer to verify that the Eligible Product was purchased and payment in full or deposit for the Eligible Product was made within the Promotional Period; and
  • a legible and paid tax invoice, in PDF format only, dated on or before the Closing Date of the promotion to verify that both the date of installation of the Eligible Product and the date that full payment for the Eligible Product was made occurred prior to the Closing Date; and
  • comply with all of the other requirements set out in these Terms and Conditions.

A: The serial number can be found in the Home Owner’s Manual of the product you have purchased.

If you have a MagIQtouch wall controller, the serial number of units can be found in the “About” screen.

A: No. If you have lost your tax invoice please ask the dealer you purchased your Seeley International product from to re-issue another tax invoice.

A:Yes. You can take a photo of the tax invoice on your smart phone and email it to us on cashbacks@seeleyinternational.com

A: “Promotional Period” – The timeframe within which a customer must purchase and pay (in full or deposit) for an Eligible Product from a Participating Dealer

“Closing Date” – The date by which a customer must have an Eligible Product installed (by the same Participating Dealer they purchased it from) and paid for in full prior to the Closing Date (refer  to  Terms and Conditions of this Promotion;