Corporate Frequently Asked Questions

Frequently Asked Questions

CASHBACK

Claiming cashback

Cashback is only available to customers who have purchased a product from a dealer participating in a current campaign who apply for the cashback within the specified dates listed on the website. You are required to register your warranty and apply for cashback. A confirmation email will be sent to your email address when you have registered. Applications take up to 45 days to process, if you do not hear from us within this timeframe please email cashback[email protected]

Q: Where can I view the latest Cashback terms and conditions?

A: Terms and conditions are published on our promotions page on the website: https://www.seeleyinternational.com/terms-conditions/promotions-terms-conditions

Q: What are the important dates and actions required for this cashback promotion?

A: “Promotional Period” – The time frame within which a customer must purchase and pay (in full or deposit) for an Eligible Product from a Participating Dealer

“Closing Date” – The date by which a customer must have an Eligible Product installed (by the same Participating Dealer they purchased it from) and paid for in full prior to the Closing Date (refer  to  Terms and Conditions of this Promotion)

Q: What are “Eligible Products” for this Winter 2022 Cashback promotion?

A: There are five different Seeley International Evaporative air conditioning products with different cashback values. The models and values can be viewed on the promotions page.

Q: Why won’t I receive a return call/Why can’t I speak with someone?

A: Our Finance Team who process the cashbacks respond only via email, which is why we cannot guarantee a return call. As mentioned in our terms and conditions and the automated confirmation email you have received, it takes up to 45 days for payment from the date the cash back is lodged and accepted.”

Q: Why have I not received my cash-back/How long will it take?

A: Payment will occur within 45 days of the date that the cash back is lodged, unless key documentation or information is missing in the application, in which case, Seeley International will contact you via the email you provided in your application.
This payment period is outlined in our terms and conditions and in the automated confirmation email that all applicants receive. If you’d like to contact them directly, please email [email protected]
 
There may be some slight delays due to the volume of cashback applications received, we are working to process these as soon as possible.

Q: Where can I purchase a product that is eligible for Cashback?

A: Cashbacks are only available from a participating dealer and excludes purchases through wholesale distributors/trade installers. For a list of Participating Dealers, please visit seeleyinternational.com/promotions
It’s important to note that the Eligible Product on promotion must be installed by the same Participating Dealer they purchased it from and paid for in full prior to the Closing Date of the Promotion.

Please refer to our full terms and conditions for details.

Q: Can I purchase from a participating dealer, but have the product installed by a non-participating dealer and be eligible to receive a cashback?

A. No. Cash back edibility criteria require that both the product and installation must be purchased from a participating dealer. To find a participating dealer visit the promotions page.

Q: How do I make a claim?

A: As outlined in our terms and conditions; To participate in a Promotion and be eligible to claim the cash back offer, a customer must:

  • Purchase and pay (in full or deposit) for the promotional item from a Participating Dealer during the Promotional Period (“Eligible Product”).
  • Have the Eligible Product installed (by the same Participating Dealer they purchased it from) and paid for in full prior to the Closing Date of the Promotion.
  • Register your product for warranty here (you will need the unit’s serial number on hand for this)
  • Once your product’s warranty has been registered you can proceed to submit an online application form viaSeeley International’s website to redeem the cash back offer prior to the Closing Date of the Promotion; and
  • prior to the Closing Date of the Promotion (to complete the online application to redeem the cash back offer), submit to Seeley International:
    • a legible paid tax invoice and receipt for payment, in PDF format only, from a Participating Dealer to verify that the Eligible Product was purchased and payment in full or deposit for the Eligible Product was made within the Promotional Period; and
    • a legible and paid tax invoice, in PDF format only, dated on or before the Closing Date of the promotion to verify that both the date of installation of the Eligible Product and the date that full payment for the Eligible Product was made occurred prior to the Closing Date; and
    • comply with all of the other requirements set out in these Terms and Conditions.

Q: Where do I find the product serial number?

A: The serial number can be found in the Home Owner’s Manual of the product you have purchased.

If you have a MagIQtouch wall controller, the serial number of units can be found in the “About” screen.

Q: I’ve lost my tax invoice, can I still lodge a cash back?

A: No. If you have lost your tax invoice please ask the dealer you purchased your Seeley International product from to re-issue another tax invoice.

Q: I can’t scan a tax invoice can I still lodge a cash back?

A:Yes. You can take a photo of the tax invoice on your smart phone and email it to us on [email protected]

Q: What are the important dates and actions required for this cashback promotion?

A: “Promotional Period” – The timeframe within which a customer must purchase and pay (in full or deposit) for an Eligible Product from a Participating Dealer

“Closing Date” – The date by which a customer must have an Eligible Product installed (by the same Participating Dealer they purchased it from) and paid for in full prior to the Closing Date (refer  to  Terms and Conditions of this Promotion;

 

Visit our promotions page: to view our latest Cashback promotions.

EVAPORATIVE AIR CONDITIONERS

PURCHASING A COOLER

Are evaporative air coolers good for health?

• Evaporative air coolers are excellent for health
• They provide basic moisture that the human body needs
• They remove unhealthy pollution from your indoor environment
• They supply 100% fresh, filtered air into your building that is NEVER recirculated
• They remove static electricity; they can assist in reducing the effects of illnesses such as asthma.

Are evaporative coolers the same as evaporative air conditioners?

Yes, evaporative coolers are the same as evaporative air conditioners. The words have the same meaning with regards to types of air conditioning.

The following words also have the same meaning; Evaporative Coolers, Evaporative Air Coolers, Evaporative Air Cooler, Evaporative Cooler, Evaporative Cooling, Evaporative Air Conditioners, Ducted Evaporative Cooling and Evaporative Air Conditioning.

Where do I find evaporative air conditioning prices?

Evaporative air conditioning prices vary depending on the size of building, location and requirements. You need to speak with an authorised dealer to get an accurate price for evaporative cooling.

HOW DOES EVAPORATIVE COOLING WORK?

Ever wondered why you feel cooler by the ocean or a river? You feel cooler because as hot air blows across the water, it causes some of the water to evaporate and absorb the heat. The air is cooled by this evaporation process and so becomes a “sea” breeze.

Our evaporative air conditioners work the same way. Hot air enters the cooling unit on your roof where it is filtered and cooled as it passes through specially designed moistened Chillcel® pads. A fan then blows this beautifully cooled air throughout your home. Hot air in the house is forced out through open windows and doors providing your entire home with a complete change of air at least every two minutes.

How does evaporative air conditioning work

HOW IT WORKS

Can I control the amount of cooling in different areas of the building?

Yes, you can change the cooling in different areas of the house by changing where you have open windows and outside doors. Evaporative air conditioning works because the cool air from the outlets takes the path of least resistance to the outside air (pushing the hot air out on the way). So, if you close a window in a room and open the internal door, the cool air will move into other areas, where there is an external opening. We recommend that you experiment so you can get the best out of your air conditioner – but remember that there has to be an exhaust opening to the outside of the house for the cooling to work properly.

Can I pre-cool my house with my evaporative cooler?

Evaporative air conditioners with MagIQtouch® controllers have a program mode feature that you can set to start before you come home. Remember, though, that you must leave a window or outside door open if you are going to have the air conditioner on. If you don’t open a window or door, you may find the house quite humid when you get home. This humidity will clear once you open the windows.

Can I use my evaporative air cooler to remove smells of cooking/smoke/unpleasant odours in my home?

Yes, you can use your evaporative air cooler to remove unpleasant smells from your house. The best method to achieve this is to open the windows up a little more than usual and then start the evaporative air cooler in ‘ventilation’ mode on one of the higher fan speeds. This will exhaust the smells out of the building.

How many windows and doors do I need to have open for my evaporative air conditioner to work effectively?

For an evaporative air conditioner to work effectively, some windows or outside doors must be open, or some other form of ventilation provided. This is to allow the hot air to escape from the building. The best approach is to open the windows or outside doors that are the furthest away from the evaporative air conditioning vents or ducts. In the rooms with air conditioning vents, try to have an exhaust area of an open window (or door) that is about twice the size of the vent opening. Note: when it’s humid and the air is very moist, evaporation levels are lower. This means that the cooling effect is reduced. In some situations, it may help to switch the air conditioner to “ventilation” mode increase exhaust area and run the fan on a high speed.

Do I have to leave my doors and windows open?

No, an alternative to opening a window or outside door is to install security vents, or up ducts, that exhaust the air from the building. Contact your dealer or installer for information about security vents.

Why does my new evaporative air conditioner smell when I turn it on?

The Chillcel® filter material works well and lasts longer than other types of filters…but it is a bit smelly when you first turn the evaporative air conditioner on! The good news is the smell doesn’t last for long. If your air conditioner has a MagIQtouch® controller you can reduce the odour by using the ‘Pad Flush’ function in the SETTINGS menu of your controller.

Is it fresh or recirculated air being circulated through my home?

It is fresh air being circulated through your home, it is not recirculated. Hot and dry outside air is drawn through water-soaked pads. As the air passes through the pads, the water is evaporated and the heat in the air is absorbed, which lowers the air temperature. For best results, partially open windows or outside doors that are the furthest away from the air conditioning vents or ducts. In the rooms with air conditioning vents, try to have an exhaust area of the open window (or outside door) that is about twice the size of the vent opening. If there are very hot winds, you can reduce openings on the windward side of the house (where the wind is coming from) and increase the openings on the opposite side of the house.

Will the evaporative cooler increase humidity and produce condensation in the building?

No, the evaporative air cooler will not increase the humidity – provided that the design is based on a balanced ventilation scheme. Keeping doors and windows open, or using an exhaust fan will let any humid air out, avoiding condensation.

Does water temperature affect the cooling capacity?

No a high water temperature does not have a marked effect on the supply temperature of an evaporative cooler.

Can I use bore water in my evaporative air conditioner?

There are many thousands of evaporative air coolers working on bore water in Australia. However, high calcium content bore water will affect the Service life of the filter pads and the unit will also need to be maintained more regularly than units operating on good quality water. We recommend speaking to your local authorised dealer who will be familiar with local conditions to discuss this further.

Can I use the discharge water from my evaporative cooler for my garden?

The discharge water will contain high levels of mineral salts and you should check with a garden centre before you put this water on your plants. Water from constant bleed systems can be run onto lawns. Please note that all drainage must meet local regulations and standards.

I use a rainwater supply to my evaporative cooler, do I need so much water being drained out with the water management system?

If you have a constant bleed system, you can reduce the flow rate – refer to your Owner’s Manual for information. With water management or Watermiser systems, the controls constantly monitor the water quality. So, with better quality water, less water will be drained away.

How are evaporative cooler pads used in the ducted air conditioner?

In an evaporative cooler air conditioner, a pump circulates water from the reservoir on to a cooling pad, which in turn becomes wet. A fan draws air from outside the unit through the moistened evaporative cooler pad. As it passes through the evaporative cooler pads the air is cooled by evaporation.

Why does my evaporative air conditioner drain some water every now and then?

This is normal if a water management or ‘Watermiser’ drain system is fitted. These drain systems are designed to monitor and control the quality of the water in the tank. So, it only drains water when the system really needs to. It does this by letting water out through the drain, which is replaced with fresh water via water inlet float valve as the water level in the unit drops. The frequency at which the water manager drains is determined by the quality of the water in the tank. A probe in the tank measures the water salinity (impurities) and, when this rises above a set level, the unit will drain some water. The frequency at which the water manager allows water to drain off is dependent on 1) The water supply quality; 2) The temperature of the day; 3) The humidity of the day; 4) The wind of the day; 5) The fan speed the unit is being run at; and 6) The size of the unit.

Why is there a constant stream of water coming out of the drainpipe from my evaporative air conditioner when it is running?

If you have a Constant Bleed system, you will see a constant flow while the evaporative air conditioner’s pump is operating. The amount of water flow will vary depending on the rate set by the installer – so, if you are in doubt of the setting of your bleed off, please contact your installer. If you are not sure who installed your air conditioner, you can call your local service company for a maintenance service. (Call 1300 650 644 to be directed to your closest authorised Seeley Service company). Please note that this type of adjustment is not covered under the manufacturer’s warranty. If you have a ‘Watermiser’ water management system, the system is designed to monitor and control the quality of the water in the tank. So, it only drains water when the system really needs to. It does this by letting water out through the drain, which is replaced with fresh water via water inlet float valve as the water level in the unit drops. The frequency at which the ‘Watermiser’ water management system bleeds off is determined by the quality of the water in the tank. A probe in the tank measures the water salinity (impurities) and, when this rises above a set level, the unit will drain some water. The frequency at which the water manager allows water to bleed off is dependent on 1) The water supply quality; 2) The temperature of the day; 3) The humidity of the day; 4) The wind of the day; 5) The fan speed the unit is being run at; and 6) The size of the unit. Don’t think the last statement is relevant to the question

HOW DO I CHOOSE THE BEST EVAPORATIVE COOLER?

Seeley International has a wide range of evaporative coolers so that you can decide which is the best evaporative cooler for you. Please click below to view the product range:

Choosing the best evaporative cooler – click to view product range  

Or you can follow the steps through our Help Me Choose Functionality which will guide you on which one is best for your house size – click here.

TROUBLESHOOTING, MAINTENANCE AND SERVICING MY AIR-CONDITIONER

Who do I contact to book an evaporative cooling service?

We recommend seasonal maintenance (pre and postseason) if you have a cooler fitted with a bleed system, including regular servicing of your evaporative air conditioner. If your evaporative cooler is fitted with a drain valve, no seasonal maintenance is required, but maintenance checks are essential to ensure the cooler operates efficiently for many years.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

Where do I locate the serial number for my system?

Your serial number for your evaporative air conditioner is located in the back of your owner’s manual on the warranty card sticker. The sticker will state the serial number and the model number of the product.

If you can’t find your serial number, please contact the dealer you purchased your product from.

I bought the “no seasonal maintenance” feature, so does this mean I do not have to do any maintenance checks at all?

Your pre and postseason clean is not necessary, but your scheduled maintenance checks are still necessary after the first year and then on an every other year basis. If the evaporative cooler is operating under harsh conditions, it may require scheduled maintenance checks more frequently. Check your Owner’s Manual for more details.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

Why does my evaporative cooler drain the water when it has not been used?

If your evaporative cooler has the ‘no seasonal maintenance’ feature ‘Watermanager / ‘Watermiser’ / drain system fitted, then it will drain all the water out of the unit after a pre-set period of time and then stop (refer to your Owner’s Manual for details). If your air conditioner does not have the ‘no seasonal maintenance’ feature you may need to have your air conditioner serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

Why does water flow from my drainpipe when the evaporative cooler is turned off?

If your evaporative cooler has the ‘no seasonal maintenance’ feature ”Watermanager” / ‘Watermiser’ / drain system fitted, then it will drain all the water out of the unit after a pre-set period of time and then stop (refer to your Owner’s Manual for details). If your evaporative air conditioner does not have the ‘no seasonal maintenance’ feature you may need to have your air conditioner serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

Why does my ducted evaporative cooling system have more air coming through some ducts than others?

This can be normal to ensure good airflow and cooling effect if the duct with greater airflow is supplying a larger area. However, if you are unsure you need to contact the company who installed the ducted evaporative cooling system and ask them to balance your airflow within the ductwork. This cannot be achieved by any adjustment on the evaporative air cooler. If you have moved into a house with a system already installed and you don’t know who installed it, you can get someone who is qualified in ductwork design to balance the system.

To find your local dealer visit Find a Dealer .

Why is hot air coming out of the vents?

Check that the wall control is set to “cool”. Check that the water supply to the unit is turned on. Note: if it is very humid outside it may help to switch the evaporative air conditioner to “ventilation” mode and run the fan on a high speed. If you have checked these things and your problem is not fixed, your evaporative air conditioner may need to be serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

What should I do if ‘service’ is displayed on my controller screen and when I push the ON/OFF button a number appears?

When ‘service’ is displayed it may be necessary for you to contact our Service Team. However, before doing so, turn the wall control OFF. You will notice a number flashing at the bottom of the screen. This number indicates the reason for requiring service. Please write this number down, then push the button to turn the cooler back on. If after a short time ‘service’ is again shown on the display, turn the wall control OFF and check if the flashing number is the same. If it is the same, check the following possible problems.
If ‘02’ is displayed

1. Check that the water supply tap to the cooler is turned on.
2. Check that your local water authority haven’t temporarily disconnected the water in your area.
If ‘04’ is displayed

1. If your cooler is fitted with a drain valve, check that the drain is not blocked.

If this does not fix the problem contact the Service Team quoting the flashing number.

What should I do if ‘service’ is displayed on my controller screen and the ON/OFF button is pushed ‘service’ remains on the screen and nothing happens?

This is easily rectified and means that communication needs to be re-established between the wall control and the electronic controller inside the cooler. To establish communications simply push and hold the ‘down’ arrow button until the word ‘service’ disappears from the screen. This may take up to 15 to 20 seconds. Once communication has been established the word ‘service’ will disappear and the unit can be operated.

If the condition persists, or there is any abnormal operation of the cooler please book a service or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

When and how should I clean my evaporative air conditioner?

Maintenance Schedule servicing is essential to ensure your evaporative cooler operates efficiently for many years. We require that the maintenance service checklist in the Owner’s Manual, be followed after the first year, then every 2 years as Maintenance Schedule servicing.

Seasonal Maintenance is only required if you have an evaporative cooler fitted with a bleed system (Homemaker). Seasonal Maintenance services must be performed before and after the summer season. The recommended process is set out in the Owner’s Manual. Remember to only use clean water, as it does not leave a residue or odour. If your cooler is fitted with a drain valve (Harmony or Horizon), ‘no seasonal maintenance’ is required.

For Seeley International units with the ‘no seasonal maintenance’ feature, you do not need annual or end of season cleaning. However, the evaporative air conditioner will require maintenance schedule service after the first year and then on an every other year basis.
IMPORTANT! Maintenance Schedule servicing may be required more frequently in adverse environmental situations or where the appliance is installed in non-domestic applications. Please consult with the installer or service agents to determine if more frequent servicing is required.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

When should I replace the Chillcel® pads on my evaporative air conditioner?

With ChillCel® Pads, you should expect to change these every 7 or 8 years. This can vary with water quality and local conditions.

WARNING With any filter pad, failure to replace filter pads or evaporative cooling pads when they are past their useful life may result in reduced efficiency/performance of the air conditioner. Water may carry over into the ductwork and/or electrics, which may result in expensive damage and repairs.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

When should I replace the Aspen or Woodwool pads (the ones that look like wood shavings) on my evaporative air cooler?

With Aspen or Woodwool pads, you should expect to change these every 3 or 4 years. This can vary with water quality and local conditions.

WARNING With any filter pad, failure to replace filter pads when they are past their useful life may result in reduced efficiency/performance of the evaporative air conditioner. Water may carry over into the ductwork and/or electrics, which may result in expensive damage and repairs.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

My remote control has suddenly stopped working, what should I do?

Change the batteries. All remote controls are fitted with batteries that must be changed every year. We recommend you change all three AAA 1.5 Volt Alkaline batteries (do not use rechargeable batteries). If your remote control has a display, we recommend replacing the batteries if they are more than 12 months old. If your remote control is still not working, your air conditioner may need to be serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

My remote controlled cooler always turns itself off after a period of time but the remote control screen indicates the cooler is still operating, what should I do?

Try changing the batteries. You may be losing communication between the remote control and the air conditioner’s control system. All remote controls are fitted with batteries that must be changed every year. We recommend you change all three AAA 1.5 Volt Alkaline batteries (do not use rechargeable batteries). If this has not fixed your problem, your air conditioner may need to be serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

SPARE PARTS

Where can I get evaporative air conditioner / evaporative cooler parts?

Need a spare part for your evaporative air conditioner / evaporative cooler? Use our online spare parts system to find the spare air conditioner part you need and order it with your nearest spare parts distributor.

Order spare parts online or call us on 1300 367 437.

Do I have to use genuine Seeley International spare parts for my evaporative air conditioner?

You can be assured that when you order a spare part through our trusted network of spare parts distributors, you will receive a high quality, genuine Seeley International spare part.

Seeley International genuine spare parts have been designed, engineered and tested to optimise performance and safely operate in the specific Seeley International product for which they have been designed. Seeley International is an ISO9001 Quality Endorsed Company.

The use of non-genuine spare parts for the servicing or repair of Seeley International products is not supported or recommended by Seeley International. Seeley International takes no responsibility for the use of repaired or non-genuine parts used in its appliances. Please be aware that appliance warranties are subject to only genuine spare parts being used.

Order spare parts online or call us on 1300 367 437.

GAS HEATING

HOW IT WORKS

Can I heat different rooms in my house to different temperatures?

Yes, using a controller with the functionality to set different temperatures in designated zones within the house. Simply discuss which rooms can be included in each heating zone when organising installation of your gas heating system.

Can I pre-warm my house so it isn't freezing when I get home or when I get up in the morning?

Yes, using a controller with pre-warm functionality enables you to set the temperature in your home for your arrival and regulate the temperature while you sleep.

Can I use one controller for the entire house?

Yes, you can. A master controller operates all zones and is usually located in the main living area. This can be used to remotely switch the heating on or off in other zones as required.

TROUBLESHOOTING, MAINTENANCE AND SERVICING

The heater should be on but it is not working, what should I do?

The heater may have gone through a start-up sequence and not lit. Check that the power and gas are turned on. Read the home owner’s manual for your specific model at our owner’s manual page and follow the troubleshooting instructions. If you have tried the above and your heater is still not working you may need to have it serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

My heater doesn't seem to be operating effectively, what should I do?

Check that there are enough outlets opened for the fan speed you have selected. Check that the return air filter is not blocked. We recommend cleaning every fortnight. If you have tried the above and your heater is still not working your heater may need to be serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

My heater is working but it is not delivering enough heat, what should I do?

If your heater is new (less than 12 months old), contact your installer to discuss the system design and operation.

If your heater is older than 12 months, increase the SET temperature. Check return air grill is clear and if a filter is fitted the filter is clean, fan speed is set to max, all outlets are open and not obstructed. If you have tried the above and your heater is still not working your heater may need to be serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

My heater runs when it is not programmed, what should I do?

Check the time AM or PM is set correctly. Check the sleep or away programmed temperature as it may be too high if so lower the temperature. If you have tried the above and your heater is still not working correctly, your heater may need to be serviced.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

How do I set the time, day, auto program and change fan speeds?

Refer to the home owner’s manual for your specific model at our owner’s manual page and follow the instructions.

How often should I clean the return air filter?

We recommend cleaning every fortnight.

How often should I have my heater serviced?

Periodic maintenance of the heater will ensure a long and satisfactory service life with the heater operating at optimum performance. Maintenance should be performed on a yearly basis by an authorised person trained in the service of the gas heaters.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

WALL FURNACES

TROUBLESHOOTING, MAINTENANCE AND SERVICING

How do I light my pilot light?

Instructions for this can be found in the home owner’s manual for your model.

How can I check if the pilot light on?

The pilot indicator can be found behind the control cover. The pilot is on when the indicator is in the red. If you have accidentally turned the pilot off, you can try turning it on BUT DO NOT force it as this will cause damage, wait 5 minutes before attempting to relight the pilot, forcing the knob will damage the valve. Note: applicable to wall furnace models WF30, WF40 and WF2000 only.

Can I turn my fan down or off?

NO, the appliance has been designed to meet AGA approvals and has a number of safety devices built in. These devices are designed to ensure the correct and safe operation of the appliance. Note: applicable to wall furnace models WF30, WF40 and WF2000 only.

Why is there a cold draught from the appliance when it is not on?

The appliance does not and is not designed to draw in outside air, room temperature air is drawn in through the top of the appliance heated and distributed back into the room from the vent at the base of the appliance. If recently installed contact your installer as they may need to check all wall and cavity openings are properly sealed. Note: applicable to wall furnace models WF30, WF40, WF2000 and WF25.

Why does the air from the appliance feel like a cold draught when the unit is on?

The unit only recycles room temperature air it does not draw in air from outside. Contact your installer to ensure they have set the gas pressure and minimum burner rate as part of the appliance installation. The installer will also need to position the vertical metal louvres found inside the air outlet to ensure the air is directed away from the customers seating position. Note: applicable to wall furnace models WF30, WF40, WF2000 and WF25.

How often should I have my unit serviced?

It is recommended by the gas authorities that servicing should be performed annually. In harsh environments, more frequent servicing may be required. Note: applicable to wall furnace models WF30, WF40, WF2000 and WF25.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

Do I need to have the unit tested for CO (Carbon monoxide)?

It is recommended by the gas authorities to have the appliance tested when servicing is being performed. Note: applicable to wall furnace models WF30, WF40, WF2000 and WF25.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

Why does my unit sometimes turn on without manually turning it on?

This can occur at night when it is coldest and is normally due to the control knob not being turned back to the start or pilot position. To Turn Off Main Burner (Pilot-Stand by):

• Turn gas control knob clockwise to a position between the word PILOT & the star-shaped symbol.

It is recommended that the pilot is left in operation during the heating season. To Turn Off Completely (end of the heating season):

• Turn gas control knob clockwise to the “0” position, do not attempt to relight the pilot for 5 minutes, forcing the knob will result in damage to the valve.

Note: applicable to wall furnace models WF30, WF40 and WF2000 only.

Why does my unit sometimes turn off without manually turning it off?

The heater will turn off when the set temperature is reached. To increase the room temperature, increase the setting on the knob, 1 being the lowest 7 the highest. If the pilot light is also turning off, check if the appliance is plugged into the power supply, the power is turned on. The unit should not be connected through an extension lead or power board. Ensure there are no airflow restrictions in front of the unit for approximately 2 meters, for example, furniture, cloth drying racks etc. If recently installed, contact the installer to check the gas pressure is set as per the installation instructions. General maintenance may be required. Note: applicable to wall furnace models WF30, WF40 and WF2000 only.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

SPACE HEATERS

TROUBLESHOOTING, MAINTENANCE AND SERVICING

Why is there a cold draught from the appliance when it is not on?

The appliance does not and is not designed to draw in outside air, room temperature air is drawn in through the top of the appliance heated and distributed back into the room from the vent at the base of the appliance. If recently installed contact your installer as they may need to check all wall and cavity openings are properly sealed.

Why does the air from the appliance feel like a cold draught when the unit is on?

The unit only recycles room temperature air it does not draw in air from outside. Contact your installer to ensure they have set the gas pressure and minimum burner rate as part of the appliance installation. The installer will also need to position the vertical metal louvres found inside the air outlet to ensure the air is directed away from the customers seating position.

How often should I have my unit serviced?

It is recommended by the gas authorities that servicing should be performed annually. In harsh environments, more frequent servicing may be required.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

Do I need to have the unit tested for CO (Carbon monoxide)?

It is recommended by the gas authorities to have the appliance tested when servicing is being performed.

To book a service click here or call 1300 650 644 to be directed to your closest authorised Seeley Service company.

How does Braemar Ecostar® Gas Space Heating compare to other space heating systems?

Natural gas heating is a far more economical and environmentally friendly form of heating compared to electric or solid fuel heaters.

Solid fuel heaters generate more greenhouse gas emissions and are messy to clean, while electric heaters or reverse cycle systems produce a drying effect in the air that irritates the eyes, skin, nose and throat.

Braemar Ecostar® Gas Space Heaters are low maintenance, easy to clean and have highly efficient heat exchangers, which maximises heat output and doesn’t dry the air.

CONTROLLERS

Not all MagIQtouch Controllers are compatible with the MagIQtouch WIFI Smart App?

  • Your system will need a MagIQtouch Wi-Fi Module and a compatible MagIQtouch wall controller software revision 44R0218 or higher for single controller systems and 44R0418 or higher for multiple wall controller zoned heating systems.
  • For new installations please speak to your local dealer about including the feature and for existing MagIQtouch systems call your local service agent on 1300 650 644 for advice on upgrading.
  • MagIQtouch Wireless Controllers are not currently compatible with the WIFI Smart App.

If I lose internet connection can I still operate my system?

Yes, you can still operate your system from the wall control as normal. Your mobile app won’t work until your internet connection at home is restored.

Will the MagIQtouch® WI-FI smart solution use a lot of my home internet data allowance?

The system will use very little data. This will be the equivalent of downloading 1x jpeg photo per month.

Can I have more than 1x Mobile device to control my system?

You can have as many mobile devices connected to your system as you wish. All mobile devices need to be signed in with the same email account and password credentials used on the wall control. Whoever uses the mobile app last takes control of the system.

Can I control multiple systems from the same account?

  • At this moment in time only 1x unqiue email account can control 1x system. If you have multiple systems, each system needs to be registered with a unqiue email address.
  • To use the same mobile device to control more than 1x system, go to SETTINGS, YOUR ACCOUNT & click SIGN OUT. Sign in with the other account to control that system.

Wall CONTROL

My Wi-Fi network is not displayed on the wall controller when I try to connect.

Check that your MagIQtouch WI-FI Module is within range of your home WI-FI router. You may need to consult the installer where the MagIQtouch WI-FI Module is installed on your premises.

The wall controller cannot connect to my Wi-Fi network.

  • The MagIQtouch WI-FI Smart solution is compatible with Wi-Fi 2.4GHz. Check that your WI-FI Home router has 2.4GHz band enabled.
  • Make sure your network password has been entered correctly on the wall controller. If your password has upper and lowercase characters they must be entered accordingly.

The wall controller cannot connect to my account.

  • Check your WI-FI Home Router has internet connection.
  • Make sure your account details have been entered correctly on the wall controller.
  • If you have forgotten your password, go to your mobile App and reset your password.

Everything was working before but now the wall controller is showing ‘Wi-Fi (No Internet!)’

  • This means that the Wall Control has lost connection to the MagIQtouch servers.
  • Check your WI-FI Home Router has internet connection.
  • Check your WI-FI Home Router hasn’t been moved too far away from the MagIQtouch Wi-Fi module.
  • Go to the MagIQtouch Smart App on your Wall Control and try re-entering your details.
    -Go to ‘SETTINGS’
    -Select ‘MAGIQTOUCH APP SET UP’
    -Select ‘WI-FI CONNECTION’

MOBILE APP

The mobile app states ‘No internet connection’.

Check your mobile device is connected to the internet, either Wi-Fi or 3G/4G mobile network. Ensure ‘Aeroplane Mode’ is not selected on your device.

The mobile app states ‘Cannot connect to the system. Please check your wall controller’.

  • Check your WI-FI Home Router has internet connection.
  • Check your MagIQtouch WI-FI Module is within range of your home WI-FI router. You may need to consult the installer where the MagIQtouch WI-FI Module is installed on your premises.
  • Check your wall controller is connected to your WI-FI internet connection and you are logged on to your account.
The changes I made in the Mobile App are not reflected on the wall controller.

  • Try to close and re-open the Mobile App, If this is unsuccessful;
  • Check the signal strength on the wall controller by doing the following.
  • -Go to ‘SETTINGS’on the wall controller,
    -Select ‘MAGIQTOUCH APP SET UP’ in the GENERAL TAB-Select ‘WI-FI CONNECTION’
    -Select ‘VIEW WI-FI SIGNAL STRENGTH’.

  • Confirm ‘Wi-Fi’ is displayed on wall control Home screen.
  • If the MagIQtouch Wi-Fi Smart App has been retro fitted to an existing system and ‘Wi-Fi’ (Green) is displayed,unplug the wall control for 5 minutes and re-connect. This will establish connection with the cloud.

I have reset my password on the app. However, I can no longer control my system.

  • For the new password to take effect you MUST log out of the wall controller and re-enter your email and new password as follows;.
  • On the wall controller do the following;
    -Go to ‘SETTINGS’,
    -Select ‘MAGIQTOUCH APP SET UP’
    -Select ‘APP ACCOUNT’-Select ‘LOG OUT FROM YOUR ACCOUNT’.
    -Enter email & NEW password’. Normal operation will resume & the app will work once credentials are entered correctly.

GOOGLE HOME

How to use the MagIQtouch Voice Assistant action on Google Home devices

How to use the MagIQtouch Voice Assistant action on Google Home devices:

1) Make sure you have the latest Google Home app on your smartphone.
2) On your smartphone, navigate to this link: https://assistant.google.com/services/a/uid/000000ce9e77ab39?hl=en&source=web
3) If asked, sign in to your Google account.
4) Press the “LINK” button
5) Enter your MagIQtouch account credentials (email and password that you used on the MagIQtouch Mobile App).

ALEXA

How to use the MagIQtouch smart home integration skill on Alexa devices

How to use the MagIQtouch smart home integration skill on Alexa devices:

1) Make sure you have the latest Alexa app on your smartphone.
2) On your smartphone, navigate to this link: https://www.amazon.com.au/Seeley-International-MagIQtouch-smart-integration/dp/B07D3NGB42/
3) If asked, sign in to your Amazon account.
4) Press the “Enable Skill” button
5) Enter your MagIQtouch account credentials (email and password that you used on the MagIQtouch Mobile App).

 

 

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